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Terms of service

1. General Provisions, Intermediation Agreement

  1. These Terms and Conditions apply to the conclusion of intermediation agreements between the operator of the Footballdinho.com online gallery and the customer (hereinafter referred to as the “Terms and Conditions”). These Terms and Conditions further define the rights and obligations of the operator of the online gallery and the customer.

  2. The Footballdinho.com online gallery is operated on the website available at www.Footballdinho.com.

  3. The operator of the Footballdinho.com online gallery is Quincy s.r.o., Company ID No.: 08956383, with its registered office at Kaprova 42/14, 110 00 Prague, Czech Republic (hereinafter referred to as the “Operator”).

  4. The customer is a person interested in the service offered by the Operator consisting of arranging the conclusion of a purchase agreement for goods selected by the customer (hereinafter referred to as the “Customer”).

  5. The Operator enters into an intermediation agreement with the Customer, under which the Operator arranges for the Customer to conclude a purchase agreement for goods selected by the Customer with a third party, namely the supplier of the selected goods (hereinafter referred to as the “Intermediation Agreement”).

  6. The supplier of the goods is a commercial or manufacturing company established abroad, in particular in China, Hong Kong or Singapore (hereinafter referred to as the “Seller”).

  7. Based on authorization granted by the Customer, the Operator concludes, in the name and on behalf of the Customer, a purchase agreement with the Seller for the goods selected by the Customer (hereinafter referred to as the “Purchase Agreement”). The Operator informs the Customer that the Operator is not a party to the Purchase Agreement. The parties to the Purchase Agreement are the Customer and the Seller.

  8. The Operator is not responsible for the quality of the goods supplied by the Seller or for the compliance of the goods with applicable standards.

  9. The Operator shall not be liable for any damage or non-pecuniary harm caused to the Customer by a defect in the goods supplied by the Seller, as the Operator is neither a party to the Purchase Agreement nor the importer of the goods. Any claims for damages or non-pecuniary harm caused by defects in goods supplied by the Seller shall be pursued by the Customer independently and directly against the Seller.

2. Selection of Goods, Conclusion and Performance of the Agreement

  1. The goods are visually presented, according to their category, in the virtual catalogue available on the Footballdinho.com online gallery website. Each item includes its name, description, price and, where applicable, other supplementary information. This constitutes only a non-binding presentation of goods whose purchase the Operator arranges for Customers.

  2. The Customer selects the goods whose purchase the Customer wishes the Operator to arrange by adding them to the shopping cart. After entering the required Customer and payment information, which the Customer may modify before submitting the order, the Customer submits an order to the Operator for the service of arranging the purchase of the goods.

  3. By submitting the order, the Customer also confirms that the Customer has read these Terms and Conditions and agrees to be bound by them.

  4. The Intermediation Agreement between the Customer and the Operator is concluded when the Operator confirms the order by email.

  5. By concluding the Intermediation Agreement, the Customer authorizes the Operator to conclude the Purchase Agreement with the Seller in the name and on behalf of the Customer.

  6. The effectiveness of the concluded Intermediation Agreement is subject to the fulfilment of a condition precedent. The condition precedent is the Customer's payment of the total price in accordance with Article 3 of these Terms and Conditions.

  7. The Customer expressly requests that the Operator commence performance of the Intermediation Agreement before the expiry of the withdrawal period applicable to the Intermediation Agreement.

3. Price and Payment Terms

  1. The price paid by the Customer to the Operator includes the Operator's remuneration for the intermediation service, the purchase price of the goods and the costs of delivery of the goods under the Purchase Agreement. The Customer will always be informed of the total price before submitting the order.

  2. The Operator accepts payment by payment card.

  3. Immediately upon receipt of payment, and no later than within 24 hours, the Operator shall commence activities aimed at arranging the Purchase Agreement.

4. Withdrawal from the Intermediation Agreement

  1. If the Customer is a consumer, the Customer has the right to withdraw from the Intermediation Agreement within 14 (fourteen) days of its conclusion without giving any reason. However, if the Purchase Agreement has already been arranged by the Operator and concluded in the name of the Customer, the Customer shall no longer have the right to withdraw from the Intermediation Agreement.

  2. If the Customer, acting as a consumer, withdraws from the Intermediation Agreement, the Operator shall refund all funds received from the Customer under the Intermediation Agreement, i.e. the payment of the price pursuant to Article 3(1) of these Terms and Conditions. The funds shall be refunded by the Operator to the Customer's bank account from which the payment was made. If the Customer wishes to receive the refund to another bank account or by another method, the Customer must inform the Operator no later than at the time of withdrawal from the Intermediation Agreement.

  3. The Operator shall refund the funds provided by the Customer without undue delay and no later than 14 (fourteen) days from the Customer's withdrawal from the Intermediation Agreement.

5. Delivery Terms under the Purchase Agreement

  1. The goods are delivered by the Seller directly to the Customer's address specified by the Customer in the order. The Seller generally dispatches the goods within 10 (ten) days of receiving the order from the Operator. The Operator shall order the goods on behalf of the Customer no later than five business days after the Intermediation Agreement becomes effective. The delivery period may be extended for reasons attributable to the Seller depending on the time of year, including public holidays, Christmas and similar periods. Upon request, the Operator shall inform the Customer of the date on which the goods were dispatched. The standard delivery time is 10–25 business days from dispatch by the Seller.

  2. If the Customer does not receive the goods within 40 days of the conclusion of the Intermediation Agreement, the Customer may request that the Seller arrange the goods again or may withdraw from the Intermediation Agreement. If the Customer withdraws from the Intermediation Agreement, the Operator shall refund all funds received from the Customer under the Intermediation Agreement, i.e. the payment of the price pursuant to Article 3(1) of these Terms and Conditions. The funds shall be refunded by the Operator to the Customer's bank account from which the payment was made. If the Customer wishes to receive the refund to another bank account or by another method, the Customer must inform the Operator no later than at the time of withdrawal from the Intermediation Agreement. If the Customer receives the goods after withdrawing from the Intermediation Agreement, the Customer shall be obliged to hand them over to the Operator, or the Customer may agree with the Operator to retain the goods and pay the price again.

6. Withdrawal from the Purchase Agreement

  1. The Operator undertakes to arrange for the Customer to conclude a Purchase Agreement containing the withdrawal terms specified in this Article. This Article of the Terms and Conditions applies only where the Customer is a consumer.

  2. Under the Purchase Agreement, the Customer shall have the right to withdraw from the Purchase Agreement within 14 (fourteen) days of taking possession of the goods.

  3. If the Customer wishes to withdraw from the Purchase Agreement, the Customer shall contact the Operator, who will arrange the withdrawal from the Purchase Agreement on the Customer's behalf free of charge. The withdrawal period specified in the preceding paragraph shall be deemed observed if, during that period, the Customer sends the Operator a notice stating that the Customer is withdrawing from the Purchase Agreement.

  4. If the Customer withdraws from the Purchase Agreement, the Customer shall send the goods purchased from the Seller to the Operator's address.

  5. In the event of withdrawal from the Purchase Agreement, the price pursuant to Article 3(1) of these Terms and Conditions, including the purchase price, the costs of delivery of the goods and the intermediation fee, shall be refunded to the Customer through the Operator no later than 14 (fourteen) days from withdrawal from the Purchase Agreement. However, the Customer shall not be entitled to receive the refund before handing over the goods to the Operator. The price shall be refunded to the Customer's bank account from which the payment was made. If the Customer wishes to receive the refund to another bank account or by another method, the Customer must inform the Operator no later than at the time of notifying the Operator of the Customer's intention to withdraw from the Purchase Agreement.

  6. The Customer shall be liable for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to establish their nature, characteristics and functionality.

7. Complaints Regarding Services and Goods

  1. The Operator undertakes to handle complaints concerning defective performance of its services. The Operator handles complaints relating to the following defective performance of the intermediation services provided:

    1. arranging a Purchase Agreement under which the Customer receives the goods late, contrary to the delivery terms specified in Article 5 of these Terms and Conditions;

    2. arranging a Purchase Agreement under which the Customer does not receive the goods at all;

    3. arranging a Purchase Agreement under which the Customer receives goods different from those whose purchase the Customer requested the Operator to arrange;

    4. delay by the Operator in arranging the Purchase Agreement within the period specified in Article 5(1) of these Terms and Conditions.

  2. The Operator shall not be liable for defects in the goods supplied by the Seller. Complaints concerning defects in the delivered goods shall be handled by the Customer independently and directly with the Seller.

  3. The Operator offers the Customer, free of charge, assistance in arranging a complaint concerning the goods, provided that no more than 14 (fourteen) days have elapsed since delivery of the goods and that the goods subject to the complaint are delivered to the Operator's address within that fourteen-day period.

  4. The specific procedure for submitting and handling complaints is governed by a separate document – the Complaints Procedure.

8. Personal Data Protection

The protection of the Customer's personal data is governed by a separate document – the Privacy Policy.

9. Operator's Contact Details

If you have any questions, you can contact us by email at:

info@Footballdinho.com

10. Alternative Dispute Resolution

A Customer who is a consumer has the right, under consumer protection legislation, to alternative dispute resolution of a consumer dispute arising from a consumer contract (hereinafter referred to as a “Consumer Dispute”).

If a Consumer Dispute arises between the Operator and the Customer acting as a consumer and cannot be resolved by mutual agreement, the Customer may submit a request for alternative dispute resolution of such dispute to the designated alternative dispute resolution body, namely the European Commission, at:

http://ec.europa.eu/consumers/odr/

11. Effective Date

These Terms and Conditions shall enter into force on 1 June 2026.