Terms of service
Terms and Conditions
The buyer accepts these terms and conditions for the supply of goods published by the seller by placing an order and confirms that they have familiarized themselves with these terms and conditions. The relationship between the buyer and the seller is governed by these terms and conditions, which are binding for both parties. The terms further define and specify the rights and obligations of the seller and the customer.
DEFINITIONS
1. Seller - The seller is the e-shop Footballdinho.com, Quincy s.r.o., VAT: 08956383, located at Kaprova 42/14, 11000 Prague, Czech Republic, registered in the Trade Register.
2. Buyer - The buyer is a consumer or entrepreneur. A consumer is a natural person who, when concluding and fulfilling the purchase contract with the seller, does not act within the scope of their business or other entrepreneurial activity or in the course of independent performance of their profession. The consumer provides the seller with only their contact details necessary for the smooth processing of the order when initiating business relations.
PRICES
In the event that the seller notifies the buyer of a price change due to an unforeseen circumstance within 24 hours of receiving the buyer's order, the buyer has the right to withdraw from the order.
Payment Options:
Payment by credit card: Visa, MasterCard, Apple Pay, Google Pay.
SHIPPING COSTS
Packages are usually dispatched by the next working day after receiving the order. Shipped packages can be tracked using an application through a web browser. Shipping costs include handling and packaging, as well as postage costs. Handling and shipping fees are fixed (regardless of the total weight or size of the shipment). We recommend grouping items into one order. If you happen to place two orders in one day and inform us in time, it is possible to ship the goods for the price of one postage.
PERSONAL DATA
In order to offer you our services, we need to know some of your personal data. We respect your privacy, and thus we strive to minimize the amount of this data to the necessary minimum and protect the data from misuse. Our handling of personal data is fully subject to legal standards, especially the Personal Data Protection Act. From you as a customer, we must request the following data when making a purchase: first and last name, complete postal address, email address. This data is necessary for your identification, for communication with you, for the realization of the sale of goods, and for accounting your payment for the goods. All data that we obtain about you and your purchases is protected from misuse, is not provided to anyone else (except for companies providing shipping services or payment processing, which receive the necessary minimum information about the customer needed for the smooth processing of a specific order), and is used solely for the quality provision of our services. You have the right to inform us in writing at any time of any changes, additions, or requests for the deletion of all your personal data that you have previously provided to us.
RETURN OF GOODS
The buyer has the right to withdraw from the contract without giving a reason within 100 days of receiving the goods. The buyer is obliged to return the goods to the seller's address at their own expense.
The buyer is responsible for the reduction in the value of the goods only if they have handled the goods in a manner other than is necessary with regard to their nature and properties.
In the event of withdrawal from the contract, the seller will return all received funds to the buyer, including delivery costs (corresponding to the cheapest offered method of transport), without undue delay, no later than 14 days from the withdrawal from the contract.
The seller is not obliged to return the funds before receiving the returned goods or before the buyer proves that they have sent the goods back.
The funds will be returned in the same manner in which they were received unless the seller agrees otherwise with the buyer.
More detailed information about complaints and returns of goods is provided in a separate document, the Complaints Procedure.
COMPLAINTS ABOUT GOODS
The responsibility for damage to the goods passes to the buyer upon receipt of the goods from the carrier. After receipt, always carefully check the shipment to ensure it is complete, the packaging is not damaged, and the contents match the order. Any missing items, damaged packaging, etc. should be reported directly to the carrier upon receipt of the shipment. Please inform us of any other discrepancies in the shipment immediately by email (info@footballdinho.com), no later than 48 hours after delivery of the shipment. A 2-year warranty period is provided for the goods, which does not cover defects caused by wear and tear, improper handling, or mechanical damage. The complaint will be processed without undue delay, no later than 30 calendar days from the date of the complaint submission. The seller will issue a confirmation to the buyer regarding the date and method of handling the complaint, including confirmation of any repairs made and the duration of the repair, or a written justification for the rejection of the complaint. Please send the goods for complaint to the address below along with the order designation and a precise description of the defect. Without these details, the complaint cannot be assessed and processed, and will therefore be returned to the buyer.
If you do not agree otherwise with us in advance, please send the complete packaging including accessories if possible.
Return address: P.O.BOX 20, Quincy s.r.o., Hradební 11, 541 01 Trutnov, Czech Republic
Out-of-Court Resolution of Consumer Disputes
In the event that a consumer dispute arises between the seller and the consumer from the purchase contract or from the service provision contract, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such a dispute through the online dispute resolution platform (ODR) operated by the European Commission, which is available at:
https://ec.europa.eu/consumers/odr/
The seller is not obliged to participate in out-of-court dispute resolution before a specific ADR entity unless required by applicable law.
These Terms and Conditions come into effect on March 18, 2026